Please read the General Info below
Special Instructions:
You may leave special instructions for the delivery driver on our order
form, and we will provide the shipping company with that information.
However, it is solely up to the driver to follow those instructions, and
they may choose not to leave the package if you are not home. It is at
their discretion.
E-mail Accuracy:
Please double-check your e-mail on the order form or before writing to us.
Sometimes we reply only to have the e-mail returned to us with a bad
address error. We want to be able to answer your questions for you.
Address Accuracy,
Re-routing, & Forwarding Fees:
Please double-check your shipping address on the order form before
submitting your order. A forwarding fee is issued for shipments that are
either re-routed after leaving our warehouse or are incorrectly addressed
due to customer error. Shipping labels are generated directly from the
shipping information you have entered into our order form. We do not
re-enter or type this information again. You will be charged a $5 fee for
corrections since UPS will have charged us a $5 fee. Please note if a
forwarding fee does occur, we will email you notification of the fee,
reason for the charge, and the date of the charge. Likewise, if your
address is incorrect and we ship your package via USPS, it may simply be
returned to us.
Please be accurate and double-check your shipping
address to avoid any forwarding fees and receive your package as
scheduled.
Fraud:
We reserve the right to refuse any order and may flag an order if fraud is
suspected. Further, we will prosecute any fraudulent order to the fullest
extent of the law.
Returns:
No product returns will be accepted after 30 days. Please read our
complete refund and return policies.
Backorders:
We diligently try to avoid backorders, but they do happen. We will not
substitute an item without your permission. Also, we will ship the part of
your order that is in stock so you don't have to wait on your whole order
for one item. There is no additional shipping charge if this occurs.
Have
A Question For Us:
You can easily contact us at Contact Us
